At Asteria, every piece of jewellery is carefully prepared and quality-checked before dispatch. As our jewellery is made to order, completion time may vary depending on design, customisation, diamond or gemstone sourcing, CAD approval, manufacturing, and finishing requirements.
Shipping Within India
Asteria currently ships across India only. We do not currently offer international shipping. Orders may be delivered to residential addresses, business addresses, and other serviceable locations within India, subject to courier availability.
Order Processing & Production
Asteria jewellery is made to order and is not generally held as ready-to-ship inventory.
- Diamond or gemstone sourcing
- Design development
- CAD designing and approval
- Jewellery manufacturing
- Stone setting
- Polishing and finishing
- Final quality inspection
The production timeline depends on the specific jewellery piece and its requirements.
Estimated Delivery Timeline
Any production or delivery timeframe communicated by Asteria is an estimate and may vary depending on the nature and complexity of the order. Custom designs, special stone requirements, CAD revisions, customer-requested changes, manufacturing requirements, and other circumstances may affect the estimated completion date.
A delay in production or delivery does not automatically entitle the Customer to cancel a confirmed made-to-order or custom order or receive a refund, except where required under applicable law.
Shipping Charges
Applicable shipping charges, if any, will be communicated or displayed before the order is confirmed. Special delivery requirements or additional shipping services requested by the Customer may incur additional charges.
Dispatch
Once jewellery has completed production and passed applicable quality checks, it will be prepared for dispatch. Where available, tracking information will be provided once the order has been handed over to the designated courier or delivery partner.
Delivery Address
The Customer is responsible for providing an accurate and complete delivery address and contact information, including full name, house/building number, street/locality, city, state, PIN code, and valid contact number.
Asteria will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or outdated information provided by the Customer. Re-shipping charges may apply.
Courier Delays
Once dispatched, delivery is handled by the designated courier or logistics partner. Delivery dates and times are estimates and may be affected by weather, transportation disruptions, operational issues, strikes, public holidays, government restrictions, natural events, or other circumstances outside Asteria's reasonable control.
Failed or Missed Delivery
Customers are responsible for being available to receive their order or ensuring an authorised person is available. If delivery is unsuccessful because the recipient is unavailable, the address is incorrect, the Customer refuses delivery, or the courier cannot complete delivery for reasons attributable to the Customer, additional delivery or re-shipping charges may apply.
Damaged or Tampered Packaging
If the outer package appears damaged, opened, or tampered with at delivery, we strongly recommend photographing or recording the package before opening it, informing the delivery personnel where possible, and contacting Asteria promptly. Do not discard the packaging until the matter has been resolved.
Inspection Upon Receipt
Customers should inspect jewellery promptly after receiving the order. If the wrong item, manufacturing defect, or shipping-related issue is suspected, contact Asteria as soon as reasonably possible. Supporting photographs or videos may be requested.
Tracking
Where tracking is available, Asteria may provide tracking information after dispatch. Customers are responsible for monitoring tracking and ensuring someone is available to receive the shipment where required.
Changes to Delivery Address
Contact Asteria as soon as possible if a delivery address needs to change. An address change may not be possible after dispatch or once the order has entered final delivery stages. Additional charges may apply.
High-Value Jewellery Deliveries
Because Asteria jewellery may consist of high-value items, certain orders may require additional delivery precautions, verification, signature, or OTP confirmation. The Customer may be required to provide appropriate identification or delivery confirmation where reasonably necessary for secure delivery.
Force Majeure
Asteria shall not be responsible for delays or failure to deliver resulting from circumstances beyond our reasonable control, including natural disasters, extreme weather, fire, flood, epidemics or pandemics, government restrictions, strikes, transportation disruptions, courier failures, civil disturbances, or other unforeseen circumstances.
Delivery Confirmation
Delivery may be confirmed through courier tracking, delivery confirmation, OTP, signature, photograph, or another delivery verification method used by the courier partner. Once delivery has been confirmed to the provided address or authorised recipient, Asteria may treat the order as delivered, subject to applicable rights under Indian law.